Legal Documents
Terms & Policies
Transparency in all transactions with clear policies for purchases, returns, and warranties.
Privacy Policy
Last Updated: November 2024
We protect your personal information with industry-standard security. Customer data is used solely for order processing and improving your shopping experience. You may request data access or deletion at any time.
Data We Collect
- Contact information for showroom appointments and deliveries
- Purchase history for gold bars and jewelry
- Jewelry sizing preferences and certification details
Your Rights
- Access your personal data
- Request data correction
- Request data deletion (where permitted)
For questions about this privacy policy, please
Warranty & Returns
Last Updated: November 2024
All jewelry comes with a lifetime warranty on craftsmanship. Gold bars include authenticity certificates. Returns accepted within 14 days for unworn jewelry. Custom pieces are final sale.
For questions about this warranty & returns, please
Terms of Sale
Last Updated: November 2024
Prices based on current gold rates and may fluctuate. Payment methods include cash, card, and bank transfer. International shipping available with full insurance. All disputes resolved under Dubai jurisdiction.
Retail Terms
Gold Bar Orders
Purity guaranteed at 999.5 with certificates. Fully insured delivery or vault collection available.
Custom Jewelry
Bespoke designs require a 50% deposit. Production timelines are shared with milestone updates.
Warranty
Lifetime craftsmanship warranty. Complimentary cleaning and inspection within the first 12 months.
Disputes
Governed by UAE law, resolved through Dubai courts
For questions about this terms of sale, please
AML & KYC Policy
Last Updated: November 2024
We comply with UAE Federal AML laws, DMCC regulations, and Dubai Municipality requirements. Customer identification is mandatory for high-value purchases, and suspicious activity is reported to authorities.
Compliance Measures
Customer Due Diligence
Comprehensive KYC procedures for all clients
Transaction Monitoring
Real-time monitoring of all transactions
Reporting
Suspicious activity reporting to authorities
For questions about this aml & kyc policy, please
Additional Resources
Access more information about our services and compliance